For us, the decision to join Agility was pretty simple. Developing a disaster recovery plan has been on our to-do list for several years. We were surprised at the coverage and the low cost of Agility's service. So, we signed up immediately. We still have some planning to do, but now we know our firm is covered if we should experience an interruption.
Greg Davis
IT Director/Principal Kennedy and Coe, LLC
We get this question a lot; and we have to admit, it does sound too good to be true. Our model is actually quite simple. Agility's low monthly fee grants our members access to our services and resources at time of disaster. It also allows us to track and maintain their MyAgility recovery plan. If they should experience an interruption and declare a disaster, then Agility will put their established recovery plan in motion and they will be billed for our net out-of-pocket recovery costs.
It's important to note that Agility does not profit from our members' misfortunes. There are no hidden disaster declaration or daily usage fees. In effect, a disaster is a non-financial event to Agility. We don't lose money during a disaster but we don't make money either. All we ask it that you cover our costs. What's more, proper insurance could cover your recovery expenses. If you’d like to discuss how this is handled, we’ll be glad to help.
The costs incurred during a recovery are completely dependent on the nature of the event. In all cases, we pass our out-of-pocket costs on to the recovered business. If the recovery entails only the replacement of a downed server, costs will be relatively minimal (just the cost to ship a new server to you). Conversely, if Agility responds with a full mobile recovery, our expenses may be quite high, as the bill will include shipping costs, mobile unit installation, satellite delivery, technician fees, etc. In many cases, proper insurance will mitigate these recovery costs.
Although many companies only focus on the large regional events, our service delivery team remains busy throughout the year. We let our members decide what they constitute as a disaster. It could be anything from a failed server to a devastating office fire. Regardless of the cause, Agility is ready to respond when our members need us most. Because we don't make money during a disaster, it allows us to remain unbiased during your time of need. We will never try to talk you out of declaring a disaster and we will never try to talk you into declaring a disaster. You can trust our opinions and guidance will always be in the best interest of your business.
Click here to view our Member Experience Site and hear stories of our recovered members.
Can Agility handle multiple recoveries during a regional event?
Agility has access to an extensive network of assets and resources across the United States and Canada to assure we can fulfill member requirements at time of disaster. Additionally, Agility maintains partnerships that provide us access additional resources, as needed.
Agility also has relationships in place with some of North America’s largest real estate investment trusts. These relationships give us priority access and pre-negotiated rates on available office space in cities across North America. In the event of a regional disaster, Agility can utilize these relationships to recover in existing office space, or empty retail locations, should our members' primary recovery locations be inaccessible.
All of our relationships provide flexibility so we can provide your business with multiple options at time of disaster. We test our vast network of resources on a regular basis. Each test makes our framework stronger and better equipped to respond to any and all disasters that come our way.
Finally, our culture of response, of doing whatever it takes to get our clients back up and running, assures that we will be there, no matter what the scenario. Agility responded to 17 members following Sept. 11, 2001, and over 40 members in the wake of the 2005 hurricane season, including 16 during Hurricane Katrina alone. All with a 100 percent success rate.
How did our members fair after a large scale disaster?
Click here to view a video of recovered members one year after Hurricane Katrina.
What support do I get at time of disaster?
A disaster can be an overwhelming and stressful experience, even with the best of planning. Agility's experience helps our members navigate through the important decisions that will arise during a recovery. From start to finish, Agility supports our members in the recovery process. Agility walks members through the initial decision-making process, providing counsel on recovery options and costs. Once a member has made the decision to recover, Agility will send support to the recovery site to ensure the mobile recovery unit and associated technology are installed correctly. Many of our recovered members were surprised at the level of support Agility provided during the recovery.
Time and time again, our members tell us that because of their membership with Agility they didn't have to worry about all the "stuff"; like office space, desks, chairs, computers, servers, phones and Internet. Instead, Agility allowed them focus on what mattered most to their business - their employees, partners, clients and familiy.
