Agility Recovery Rescues New Mexico Bank after Building Fire Renders Branch Uninhabitable
April 15, 2010
Full Mobile Recovery Provides Temporary Branch for Employees & Customers
CHARLOTTE, N.C. – April 13, 2010 – Disasters are unpredictable and occur without warning. More often than not, these are everyday events that can have crippling effects on a business: a broken water pipe, a power surge, or power outage – not necessarily the natural disasters and regional events dominating the headlines. The vitality of companies affected by disaster requires a reliable business continuity solution as a local New Mexico bank recently discovered.
Bank’34, a member of Agility Recovery Solutions since 2009, experienced a building fire at its Alamogardo, New Mexico location Thursday, April 8. Employees arrived to find the second floor of the building had caught on fire, and despite retail operations restricted to the first floor the damage proved too great to continue operations at the branch. Bank management declared disaster with Agility Recovery – a full mobile recovery utilizing Agility’s ReadySuite Financial solution ensued.
“No one ever expects a disaster, but as a bank we have obligations to our customers that require us to be available no matter the circumstances that occur and affect our business,” said Bank’34 President Karlon Cox. “Our relationship with Agility Recovery Solutions not only prepares us for disasters of all types, but provides us with the assets to get us up and running quickly. We reopened Monday morning in a mobile bank branch delivered by Agility.”
Agility Recovery Solutions specializes in providing comprehensive, turnkey business continuity solutions to small and midsized businesses across North America. To handle the traditional disaster recovery industry roadblocks of scale, cost and complexity, Agility developed ReadySuite, a solution delivering the critical assets necessary for businesses to remain operational during disasters or interruptions. According to a recent study commissioned by Agility Recovery Solutions, an overwhelming 90 percent of small to midsized businesses are woefully unprepared for a business interruption or disaster.
“Disaster recovery is about recovering people. It’s more than bits and bytes. Agility provides the assets so that businesses can care for their employees, customers, and ultimately communities,” said Agility CEO Bob Boyd. “The recovery of Bank’34 proved to its customers and employees that their bank will be open despite extenuating circumstances beyond its control. That’s a huge confidence booster – one that builds employee morale and customer loyalty.”
The Bank’34 recovery was initiated Thursday, April 8 and concluded Sunday, April 11 when the Agility operations team turned over the ReadySuite Financial recovery unit to bank management. The ReadySuite Financial solution included a fully functioning mobile retail branch, power generator, computer technology, satellite capabilities for Internet and voice data, and connectivity to the bank’s core processors for financial transactions. Operations resumed Monday, April 12.
Agility Recovery Solutions provides comprehensive, packaged recovery solutions, consulting services and testing options to hundreds of financial institutions across North America. By providing support and documenting critical functions, Agility testing services can help members meet FFIEC, FDIC, NCUA, OCC, OTS and other compliance regulations. These services are aimed at preparing employees for potential interruptions and identifying key gaps in recovery plans. These services range from over-the-phone recovery plan assessments to full mobile deployment of office space to real-time business transaction simulations.
About Agility Recovery Solutions
Agility Recovery Solutions, a former division of GE, has over 20 years of disaster recovery and business continuity experience. Since 1989, Agility has provided comprehensive, packaged recovery solutions, consulting services and testing options to businesses across North America. Agility revolutionized the disaster recovery and business continuity industries by developing a simple, cost-effective and easy-to-use recovery solution called ReadySuite. Over the last two years, Agility responded to over 560 disaster events and performed 700 member test simulations.
